Privacy Policy
Effective Date: April 4, 2026
This Privacy Policy explains how MBX Solutions (“we,” “us,” or “our”) collects, uses, and protects personal information.
We are committed to protecting your privacy and ensuring full transparency in how your information is handled.
SCOPE AND PURPOSE
This Privacy Policy (“Policy”) outlines how MBX Solutions, its affiliated companies, subsidiaries, and parent companies collect, use, and disclose information obtained from you through various websites and applications, including:
www.mbxsol.com (the “Sites”)
This Policy also applies to offline interactions such as:
- Visiting our offices
- Attending company events
- Interacting with our representatives
This Policy does not apply to:
- Services with separate privacy policies
- Third-party websites (we are not responsible for their practices)
MBX Solutions processes data on behalf of healthcare providers under applicable agreements, including HIPAA-compliant Business Associate Agreements (BAAs) where required.
WHAT SERVICES WE PROVIDE
MBX Solutions is a U.S.-based company providing:
- Medical Billing
- Medical Coding
- Provider Credentialing
- Revenue Cycle Management (RCM)
- Healthcare technology solutions
Our cloud-based solutions support healthcare providers with:
- Electronic Health Records (EHR)
- Patient engagement tools
- Billing and revenue optimization
WHAT PERSONAL INFORMATION WE COLLECT
When you interact with our services (including SMS), we may collect:
- Phone number
- Name (if provided)
- Message content
- Opt-in / Opt-out status
- Message timestamps
We may also collect:
- Name, email, address
- IP address and device data
- Service usage data
- Employment/professional information
- General geolocation data
HOW WE COLLECT DATA
We collect data through:
- Forms you fill out
- Customer service interactions
- Website usage (cookies, tracking tools)
- Third-party partners
- Public sources
HOW WE USE YOUR INFORMATION
We use your information to:
- Provide and improve services
- Respond to inquiries
- Deliver support
- Send service-related communications
- Maintain security and compliance
We only use your information for purposes you have consented to.
SMS COMMUNICATION POLICY
Use of SMS
We use SMS strictly for:
- Work-related communication with clients
- Internal communication among staff
We do NOT send promotional or marketing messages.
Examples
- “Your billing update is available in your portal.”
- “Reminder: Team meeting tomorrow at 10 AM.”
SMS PRIVACY DISCLOSURE
What Information Is Collected
- Phone number
- Name (if provided)
- Message content
- Opt status
- Date/time
How It Is Used
- Notifications and updates
- Customer support
- Managing preferences
Data Sharing
We DO NOT:
- Sell
- Rent
- Share
your personal data with any third party.
OPT-IN AND OPT-OUT
- Users must explicitly opt-in before receiving SMS
- You can opt out anytime by replying:
STOP
- You may also reply:
HELP for assistance
Once opted out, no further messages will be sent unless you opt in again.
SMS TERMS OF SERVICE
By opting into SMS from a web form or other medium, you agree to receive SMS messages from MBX Solutions.
- Message frequency may vary
- Message & data rates may apply
- Reply STOP to opt out
- Reply HELP for support
Privacy Policy:
https://mbxsol.com/privacy-policy/
COMMUNICATION CHANNELS
RingCentral
We use RingCentral for:
- Client communication
- Internal communication
- Callback requests
No marketing messages are sent via this platform.
DATA SECURITY
We protect your data using:
- Encryption (in transit & at rest)
- Access controls
- Secure HIPAA-compliant systems
- Regular audits and staff training
We retain data only as long as legally required.
COOKIES AND TRACKING
We use cookies and related technologies to:
- Improve user experience
- Analyze website usage
- Maintain security
You can manage preferences via browser settings.
MOBILE DATA POLICY
No mobile information will be shared with third parties for marketing.
SMS consent data is never shared.
USER RIGHTS (WHERE APPLICABLE)
You may have rights to:
- Access your data
- Correct inaccuracies
- Delete your data
- Opt out of data usage
To exercise rights, contact us.
CHILDREN’S PRIVACY
Our services are not intended for individuals under 18.
We do not knowingly collect data from children under 13.
INTERNATIONAL DATA USE
Data is processed under U.S. law, regardless of your location.
POLICY UPDATES
We may update this Policy at any time.
Updates will be posted on:
www.mbxsol.com
CONTACT US
MBX Solutions
2209 Keltrip Ct
Silver Spring, MD 20906
📧 info@mbxsol.com
📞 888-370-6494